Harold Velasquez

Help Desk Engineer @Lan Infotech, Llc

As an IT Help Desk Engineer, I deliver crucial technical support to clients, ensuring seamless operation across their IT infrastructure. My role integrates technical expertise with customer service, assisting end-users with various IT-related issues and maintaining vital systems.Key Responsibilities:Tier 1 Help Desk Support: Efficiently manage help desk escalations via tickets or phone, delivering timely resolutions to technical problems.Onboarding & Configuration: Oversee the creation of user accounts and configure hardware, including PCs, Macs, printers, and mobile devices during the onboarding process.Inventory Management: Monitor and maintain internal assets to ensure accurate inventory records.Client PC Connectivity: Troubleshoot and resolve connectivity issues related to Ethernet, TCP/IP, and VPN.Active Directory Maintenance: Conduct regular maintenance and updates in Active Directory, ensuring smooth user access and system security.File Server Management: Assist in the maintenance and troubleshooting of file servers.Antivirus Management: Deploy and manage antivirus software to protect client systems.Customer Service: Deliver excellent customer service by effectively communicating technical information to a diverse range of end-users, both verbally and in writing.