Harmit Warang
eJPT Certified | From BPO to Cybersecurity | SOC & GRC Track | Bug Bounty Learner | InfoSec Practitioner in Progress
- Role
- Senior Technical Support at Concentrix
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Harmit Warang
The journey of a thousand miles begins with one step.\" – Lao Tzu Hi, I’m Harmit…
Experience
Senior Technical Support
Jul 2025 — Present · Mumbai, IN
Provided Tier-2/Tier-3 technical support for HP\'s printer product line, resolving complex customer issues and driving high satisfaction scores.Technical Troubleshooting: Diagnosed and resolved a high volume of technical issues for HP printers, including driver conflicts, wireless connectivity (Wi-Fi), hardware malfunctions, and print quality problems.Customer Service Excellence: Delivered exceptional customer service by employing active listening and empathy, effectively de-escalating frustrated situations and building customer trust.Efficient Resolution: Achieved a strong First Call Resolution (FCR) rate by systematically identifying root causes and guiding customers through clear, step-by-step solutions.Knowledge Management: Authored and updated knowledge base articles for recurring technical problems, enhancing resolution efficiency for the entire team.Performance Metrics: Consistently exceeded performance targets for Customer Satisfaction (CSAT), Average Handle Time (AHT), and resolution accuracy.
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