Harminder Grewal
Self-improvement is an ongoing journey. Stay honest and humble, recognize strengths and areas for growth. A strong leader is a valuable team player, driving successful results that are sustainable and repeatable.
- Role
- Director of Operations at WOW24-7
- Location
- Clovis, CA, US
- LinkedIn followers
- 500 followers
About Harminder Grewal
Currently serving as Head of BPO Operations at WOW24-7, I lead strategic operations…
Experience
Director of Operations
May 2025 — Present
Provide executive-level oversight and strategic direction across 70+ customer support programs, driving measurable results in operational efficiency, CX, and client satisfaction. Leveraging over two decades of experience in enterprise support ensuring the seamless execution of global, multilingual service delivery across remote, onsite, and hybrid teams.Responsible for more than staff members, the position leads cross-functional departments spanning Service Delivery, Customer Success, QA, L&D, IT, and Client Onboarding. With a strong focus on process optimization, cost containment, and performance management, IT integration of tools like Power BI, Tableau and AI-enabled platforms to inform decisions and drive continual improvement.Key responsibilities include high-volume workforce management (both direct and indirect), customer lifecycle strategy, regulatory compliance (ISO 27001, ISO 27701, PCI DSS), and SLA governance. Emphasizing risk mitigation, change management, and the design of scalable CX frameworks that align with the business growth model.Backed by deep commitment to operational excellence, customer advocacy, and innovation through Human + AI collaboration.
Education
California State University, Fresno
Bachelor of Science - BS
Skills
- Customer Experience
- Start-Ups
- Strategic Planning
- Marketing Strategy
- Customer Satisfaction
- Training
- New Business Development
- Vendor Management
- Sales Management
- Business Planning
- Operations Management
- Process Improvement
- Business Process Improvement
- Team Leadership
- Business Strategy
- Automotive
- Bpo
- Entrepreneurship
- Call Centers
- Client Satisfaction
- Customer Relationship Management (Crm)
- Recruiting
- Small Business
- Outsourcing
- Marketing
- Vehicles
- Microsoft Office
- Sales
- Team Building
- Management
- Automobile
- Coaching
- Social Media Marketing
- Online Advertising
- Contact Centers
- Performance Management
- Crm
- Forecasting
- Product Development
- Customer Retention
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