Harmeet S Pannu

About Harmeet S Pannu

Serving as Delivery Head of DWF Legal Operations India, this role carries full accountability for end-to-end business performance, spanning P&L ownership, EBITDA margin optimisation, enterprise governance, and responsible AI adoption. A multidimensional mandate: equal parts commercial leader, talent architect, technology strategist, and governance custodian for one of DWF\'s most strategically significant delivery locations.Backed by 10+ years across legal managed services, investment banking operations, and management consulting, the career has been defined by leading high-stakes transformations at the intersection of people, process, and technology. Currently overseeing a centre of excellence delivering mission-critical operations across 4 service line and one product based solution for a global client portfolio, while driving the next generation of legal service delivery through AI integration and intelligent automation.The strategic charter is threefold: build a commercially resilient, high-margin business; develop a talent ecosystem that attracts and retains best-in-class professionals; and deploy technology that is ethical, auditable, and value-accretive. The focus remains on transformational impact, reimagining delivery models, institutionalising scalable frameworks, and positioning DWF India as a benchmark for legal operations excellence.

Experience

1. Delivery Head, Legal Operations, India

   DWF

   Aug 2022 — Present · Pune, IN

   As the Delivery Head of Legal Operations, I am passionate about driving innovation and delivering high-quality services to our clientele worldwide. Leading a dynamic team based in India, I oversee the execution of diverse legal operations projects, ensuring that we consistently meet and exceed key performance indicators (KPIs) and service level agreements (SLAs).With a focus on operational excellence, I spearhead transformative business initiatives aimed at enhancing efficiency, increasing revenue, and boosting margins across all accounts. By leveraging cutting-edge technologies, including machine learning and artificial intelligence, I empower my team to work smarter, resulting in streamlined processes and exceptional service delivery.My commitment extends beyond project management; I am dedicated to developing tomorrow’s leaders within our organization. By fostering a collaborative and growth-oriented culture, I ensure our team\'s continuous professional development and readiness to tackle the challenges of the future

Education

• Christ University, Bangalore

  Master of Business Administration (M.B.A.), Finance

  2013 — 2015

• St. Francis School, Amritsar

  Higher Secondary School Certificate, General Studies

  1994 — 2005

• CQUniversity

  Bachelor of Accounting, Finance and Accounting

  2008 — 2011

• Indian School of Business

  Executive Course, Business Administration and Management, General

Skills

• Financial Analysis
• Market Analysis
• Risk Management
• Corporate Risk
• Governance
• Team Management
• Leadership
• Financial Accounting
• Finance
• Research
• Market Research
• Business Analysis
• Microsoft Excel
• Powerpoint
• Management
• Accounting
• Customer Service
• Public Speaking
• Microsoft Word
• Teamwork
• Bookkeeping
• Microsoft Powerpoint
• Tax
• Accounts Payable
• Financial Reporting