Harmeet Rai

WORK HISTORY

EDUCATION

ABOUT HARMEET RAI

I’m a dedicated IT Service Delivery Manager with a passion for optimising IT operations and enhancing service delivery. With over a decade of experience in the IT industry, I have honed my skills in managing service desks, leading high-performing teams, and implementing strategic service improvement initiatives. My journey has equipped me with a robust technical foundation whilst building strong relationships with stakeholders, making me both a competent professional and a team player.As an accomplished IT Service Delivery Manager, I bring experience in steering service management and infrastructure operations to success. My expertise lies in leading high-performing teams, and driving operational efficiencies. With a solid foundation in ITIL methodologies and a proven track record of implementing service improvement initiatives, I excel in ensuring adherence to KPIs and SLAs. My role has seen me manage co-sourced service desks, optimize IT service management tools and support critical system rollouts.I pride myself on my ability to forge strong relationships with stakeholders at all levels, from senior management to end-users. My technical proficiency spans desktop support, cloud computing, network administration, and more, ensuring I can address a wide range of IT challenges effectively. Whether it\'s through enhancing vendor relationships, negotiating contracts, or leading service improvement plans, my goal is to deliver exceptional IT services that align with business objectives and enhance operational effectiveness. I am known for my approachable demeanour, strong problem-solving skills, and commitment to continuous improvement, making me a reliable and easy-to-work-with professionals in the IT industry.If you’re looking for an IT professional who combines technical expertise with a collaborative and personable approach, let’s connect! I am excited about new opportunities to contribute to innovative IT projects and drive operational success.