Harmeet Bhatia
Senior Global Operating Leader - North America Banking in Genpact
- Role
- Vice President & Senior Global Operating Leader at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harmeet Bhatia
I’ve been with Genpact for close to 18 years with experience across many roles in Operations, Training & Customer Experience spread across Customer Service and Collections domain. Started my career as a Front Line Associate and since then have done varied roles of Call quality coach, Trainer, Team leader, Training & Customer Experience Leader, Service Delivery Leader and now lead Operations Strategy for Banking & Capital Market vertical in Genpact. Over the years I have built my expertise in the Customer Care domain and am a voice SME who is passionate for driving customer obsession agendas. With the passion to excel, delivered various projects around operations transformation by improving end customer experience, leveraged the power of ‘Ops modernization’ by driving real insights in Operations, brought maniacal focus on Operations led growth with sales teams and clients, led revenue generating initiatives by improving core operating cost levers, driven digital infusion to drive more RPA and innovate value based solutions for our clients to drive profitability.I am an arts graduate from Delhi University and am six sigma Green Belt certified.
Experience
Vice President & Senior Global Operating Leader
Feb 2025 — Present · IN
Education
Delhi University
Bachelor's degree, Philosophy
2000 — 2003
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