Harmanjit Khinda

About Harmanjit Khinda

Highly qualified Technical Program Manager with 6+ years of experience in building and optimizing projects through the development of data-focused, scalable processes. Brings impressive experience and diverse background in Reporting, Analytics, and Project Management and drives innovation through the use of data. A leader with high tech industry knowledge, creativity, passion, and vision. Consistent, and strong track record of ability to deliver outcomes on time and on budget. • Functional Skills: Technical Program Management, Product Management, Impact Analysis, Data Analysis, Incident Management, DevOps Support, Budget Analysis, Stakeholder Management, Risk Management, Supply Chain Management, Process Improvement, IT Operations, Enterprise Implementations, Inventory Management• Project Management: JIRA, Agile Methodology, Scrum, SDLC, MS Visio, MS Project, MS SharePoint, MS Office Suite• Databases and BI Tools: Tableau, PowerBI, Oracle, MySQL, SQL Server, Visual Basic, Google Analytics• Other GRC Skills: KPI Dashboards and Scorecards, Organizational/Enterprise Risk Management, InfoSec Governance and IT Auditing, Vendor Management

Experience

1. Senior Program Manager

   Amazon

   Jun 2024 — Present · Bellevue, WA, US

   Leading the 5-year Region Flexibility program (Exit DUB) to migrate 100+ SDO services to ZAZ region• Leading the development of the automation tool to migrate AWS services out of the mega regions worldwide reducing the migration effort by 2 weeks per service bringing down total effort to 2 weeks from 4 weeks• Leading the development of solutions to seamlessly migrate AWS services to a newer, more energy-efficient chipset architecture which offers up to 40% better price/performance• Spearhead the implementation of long-term regional flexibility capabilities to help manage electrical grid capacity limitations across the U.S. over the next 5 years• Leading the development of AI/ML integration in the incident management tool to summarize the overall business Impact for quick leadership communication leading to reduction of 47% time in communicating final business impact to ATS leadership• Leading the development of AI/ML integration in the ticket resolutions across Amazon by using text-based models to provide recommended solutions/SOPs which has a potential savings on ~15% of incoming auto-cut tickets• Leading the multiyear effort to develop tools and solutions to automate regional migrations process for 400+ services across Amazon Transportation services org to increase the cost-efficiency by 20%, and service availability by 25% and reduce service owner’s effort by 60%• Onboarded 15 teams across 4 orgs onto ticket elimination tool resulting in the elimination of ~1k tickets in one month• Lead bi-weekly sprint planning and daily scrum meetings across NA, IN and EU to identify and prioritize the appropriate tasks for completion to ensure tool development is completed on time and in scope• Established a call leader program to run Sev1 calls and trained 136 Sr. Managers and Directors to run efficient calls in case of an outage leading to a reduction in mean time to mitigate an event by 31% from 121 mins to 82 mins

Education

• UNLV Lee Business School

  Master’s Degree, Management Information Systems

  2017 — 2018

• CHANDIGARH UNIVERSITY

  MBA, Marketing and International Business

  2013 — 2015

• Lovely Professional University

  Bachelor of Technology (BTech), Computer science

  2008 — 2012