Harmandeep S.
Airline Subject Matter Expert @InfoGain Limited
- Role
- Travel Sme at Infogain
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harmandeep S.
I am a Lead Business Analyst and Airline Systems SME with 15+ years of experience in…
Experience
Travel Sme
Jul 2023 — Present · Gurgaon, IN
Managed end-to-end maintenance of CrewTrac system, including installation and configuration of core components: CrewTrac APIS, ACARS Parser, SSIM Parser, SM Parser, and Movement Manager Integration service. Led customer installation calls, facilitating seamless integration between CrewTrac and various systems (Movement Manager, FPM, Dispatch Manager). Gathered and documented customer requirements, translating them into comprehensive Business Requirements Documents (BRDs). Proactively managed stakeholder expectations, ensuring alignment and satisfaction throughout project lifecycles. Collaborated with cross-functional teams to successfully deliver project milestones and achieve business objectives.
Education
State Board of Technical Education and Training
High School Diploma, Computer Science
2000 — 2003
Punjab Technical University
Bachelor of Technology - BTech, Computer Science
2003 — 2007
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