Harley Sonnenschein
Information Technology Administrator @Omni Quality Living
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WORK HISTORY
Information Technology Administrator @Omni Quality Living
ON, CA
Reporting to the Director of IT as part of the management team, responsible for maintaining, patching, and upgrading servers and network infrastructure across multiple locations. Provided Tier 1 & 2 end-user support via phone, email, in-person and remote access. Managed Microsoft 365 ecosystem (Entra, Exchange Online, Intune), Active Directory, Group Policy, DHCP, DNS, and hybrid Exchange environments. Supported VOIP/PBX systems, wired and wireless networking, VLAN configuration, and 802.1x/RADIUS authentication. Performed incident management, security monitoring, and backup/recovery operations.
ABOUT HARLEY SONNENSCHEIN
Hydro Ottawa has benefited from over six years of leadership in data center and client services, driving improvements in incident management, service quality, and frontline support. The organization gained from contributions to operational efficiency and technology implementation initiatives, ensuring seamless service delivery and enhanced user satisfaction. Previous roles included overseeing technical support operations at CHEO, managing a team of 15 staff and students, and delivering strategic improvements in hardware change processes and shift implementations. Known for a collaborative approach, the focus remains on enabling teams to excel and aligning processes with organizational goals.
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