Harley Rosenblum
Passionate about Account Management, Customer Success, and Implementation. Hospitality/Food and Bev alum.
- Role
- Customer Success Manager Ii at Ethos
- Location
- Kingston, NY, US
- LinkedIn followers
- 500 followers
About Harley Rosenblum
Passionate about the customer experience and business operations. With years of experience in hospitality and sales, I have a proven ability to build relationships and create a meaningful partnership with clients.
Experience
Customer Success Manager Ii
May 2025 — Present
Oversee a $900K+ ARR portfolio of enterprise pharmaceutical clients including AbbVie, Regeneron, and Novartis, ensuring retention, expansion and value delivery.Serve as strategic partner to senior stakeholders (i.e Director of Commercial Sales, Learning and Development) collaborating to implement custom learning and training initiatives that align and accelerate organizational goalsDeliver QBRs and project based insight review sessions diving deep into data and analytics to identify knowledge gaps, measure training impacts, and guide partners toward successful outcomesKey contributor in the launch of a new learning platform, leading high-risk enterprise migrations from a legacy system while ensuring smooth transitions, strong stakeholder trust, and effective change management.Implement cross functional alignment by communicating customer feedback to Product, Engineering, and Design teams resulting in improved feature usablility and higher utilization among stakeholders
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