Harley Garcia

WORK HISTORY

EDUCATION

ABOUT HARLEY GARCIA

I’m a Customer Success, Implementation, and Technical Account leader with multi-decade experience building and scaling customer-facing organizations across SaaS, enterprise technology, and high-growth startups. I specialize in bridging business strategy and technical execution — helping customers adopt complex platforms while helping companies scale sustainably.I began my career at Tangoe, where I spent over a decade leading global teams and supporting Fortune 500 and government clients in complex technology environments. That foundation shaped my leadership style: operational rigor, data-driven execution, and deep empathy for both customers and teams.Alongside leadership, I’ve consistently operated as a senior individual contributor on complex client engagements, partnering with Product and Engineering on integrations, data migrations, API-adjacent workflows, and platform architecture decisions. I’m comfortable translating technical requirements into measurable business outcomes for both executive and engineering audiences.I specialize in designing scalable onboarding and delivery frameworks that improve time-to-value, reduce cost-to-launch, and drive measurable impact across adoption, retention, and revenue. My experience spans POS, e-commerce, compliance systems, payments-adjacent technologies, ERP workflows, and enterprise SaaS, with a focus on turning technical and operational complexity into repeatable, high-impact systems.I’m equally energized by building high-performing teams and personally owning high-stakes enterprise accounts, escalations, and technical strategy where depth of engagement matters. I operate comfortably at both strategic and execution levels, partnering cross-functionally to align customer journeys and accelerate growth.Areas of Focus• Customer Success & Implementation Leadership• Technical Account Strategy & Enterprise Integrations• Scalable Onboarding & Time-to-Value Optimization• Professional Services Strategy & Monetization• API-Adjacent Workflows & Data Migration Oversight• Cross-Functional Operating Models• Enterprise & Mid-Market SaaS Deployments• Team Building, Coaching, and Org Design• Process Automation & Data-Driven InsightsIf you’re scaling a Customer Success or Implementation organization or need a senior technical account leader who can directly own complex enterprise relationships — I’d love to connect.