Harlene Doane

About Harlene Doane

Accounting professional with extensive experience in automotive and cost accounting and full dealership operations, focused on teaching and training dealership personnel to improve processes and profits.

Experience

1. Chief Operations Officer

   Dealerstrong

   Jan 2013 — Present · Indianapolis, IN, US

   Harlene\'s role is to oversee all operations of DealerStrong, a company which works with dealers to develop better processes while helping them to bring out the most talent in their staff. DealerStrong focuses on 5 primary areas of the dealership: Accounting, Human Resources, Special Finance, BDC. Harlene\'s expertise and focus when consulting with clients are: Recruiting and Placement of management personnel in the dealership,Accounting - all aspects including, controller training and DMS conversion to DealerTrack, and assisting dealerships with HR and training development initiatives.She has been a conference speaker for several years addressing employee talent and retention issues faced by auto dealers.

Education

• Vincennes University

  Associate of Arts and Sciences (A.A.S.), Accounting and Business/Management

  1985 — 1987

Skills

• Dealership Accounting
• Public Relations
• New Business Development
• Team Leadership
• Business Strategy
• B2b
• Forecasting
• Crm
• Market Planning
• Customer Retention
• Contract Negotiation
• Sales Process
• Automotive
• Automobile
• Finance
• Coaching
• Process Improvement
• Purchasing
• Sales
• Marketing Strategy
• Account Management
• Strategic Planning
• Executive Management
• Budgets
• P&L
• Negotiation
• Customer Service
• Marketing
• Management
• Sales Operations
• Sales Management
• Training
• Business Ethics
• Dealers
• Profit
• Selling
• Business Planning
• Retail
• Income Statement
• Strategy