Harjot Singh Thind

About Harjot Singh Thind

Head – Sales & Business Operations | 18+ Yrs Leading High-Impact Teams, Driving Revenue Growth & Expansion in Overseas Education Industry (13+ Yrs) & Indian Education Sector (5 Yrs)| Forecasting, Strategy & Global Student Recruitment ExpertCurrently serving as Head – Sales and Operations at IDP Education India Pvt. Ltd, leading two key branch offices in Ludhiana with overall accountability for business performance, service delivery, and team development.I oversee all aspects of branch operations and student recruitment, working closely with department leaders and a cross-functional team comprising professionals from counseling, admissions, sales, operations, and support services. I drive the planning and execution of student placement goals across leading study destinations including Australia, Canada, UK, USA, New Zealand, and Ireland.My role involves translating strategic objectives into measurable outcomes by aligning regional execution with IDP India’s national priorities and global KPIs. I collaborate regularly with destination and marketing teams to lead impactful outreach initiatives—ranging from digital campaigns and education fairs to institutional visits and information sessions.Focused on data-driven growth, I actively monitor funnel performance, conversion ratios, and pipeline health. I implement process improvements, training programs, and CRM-based interventions to optimize productivity and outcomes. I also lead branch-level budgeting and forecasting in close coordination with the India Leadership team to ensure business alignment and cost efficiency.I promote a high-performance, ethical, and inclusive culture while building leadership capacity and supporting team development across levels. Maintaining high standards of service delivery, compliance, and audit readiness are integral parts of my approach.Key Strengths & Competencies:* Sales Leadership & Business Development* Branch Operations & Strategic Execution* Team Leadership & Capability Building* International Student Recruitment & Admissions* Forecasting, Budgeting & Financial Planning* CRM Optimization & Sales Funnel Management* Marketing Campaigns & Event Strategy* Client Relationship Management & University Alliances* Compliance, Service Quality & Risk Management* Coaching, Mentoring & Talent DevelopmentPassionate about empowering students in their global education journey while building sustainable, growth-focused operations and teams that deliver lasting impact.

Experience

1. Head Sales and Operations

   IDP India

   Dec 2021 — Present · Ludhiana, IN

   Currently serving as Head – Sales & Business Operations at IDP Education India Pvt. Ltd.(Ludhiana), I lead two major branch offices with full accountability for business growth, student recruitment, and service excellence. My role spans strategic planning, sales leadership, team development, and operational management while ensuring alignment with IDP India’s national and global priorities.I drive end-to-end branch operations, collaborating with cross-functional teams in counseling, admissions, marketing, and support to achieve student placement targets across leading destinations including Australia, Canada, UK, USA, New Zealand, and Ireland. By implementing data-driven strategies, I oversee the student funnel, optimize conversion ratios, and strengthen institutional relationships through events, education fairs, and outreach campaigns.I play a key role in forecasting, budgeting, and financial planning, ensuring operational efficiency and business growth. Regularly partnering with destination and marketing teams, I lead impactful initiatives that enhance student engagement and brand visibility. I also focus on CRM optimization, process improvements, and training programs, which have significantly improved branch productivity and service delivery.A core part of my leadership is building a high-performance culture that emphasizes compliance, service quality, and talent development. I mentor and coach team members, preparing them for greater responsibilities while ensuring ethical practices and audit readiness.With over 18 years of experience in the Overseas Education and Indian Education sector, I bring proven expertise in sales leadership, global student recruitment, strategic execution, and business development. My passion lies in empowering students to achieve their global education aspirations while driving sustainable growth for the organization.

Education

• Dav College Abohar

  10+2, Non Medical

  2001 — 2003

• Dalhousie Hill Top Public School

  10 Grade, General

  2000 — 2001

• IITT College of Engg. Pojewal

  Bachelor of Technology (BTech), Information Technology

  2003 — 2007

Skills

• Marketing Strategy
• Direct Sales
• Student Counseling
• Marketing
• SEO
• Team Leadership
• Social Media Marketing
• Management
• Team Building
• Customer Satisfaction
• Training
• Business Development
• Online Marketing
• Career Counseling
• Strategic Planning
• Direct Marketing
• Student Engagement
• Educational Consulting
• Recruiting
• Sales