Harjot Sandhu

Transition Lead @BT Group

Gurgaon, IN

PROFILE • Expertise in Financial Shared Service Centre – AP, AR, GL, FA, RPA and Contract Accounting• Expertise in Customer Service Centre transition – Help Desk, Call & Email, Billing processes• Shared Centre Integration• BCP Transition• This is across various geographies – UK, US & C, AMEA, and Europe • Prince2 Foundation & Practitioner certified• Yellow Belt Certified• Green Belt underway• Operations Continuous Improvement Lead – Bronze CertifiedKEY STRENGTH AREAS: • Transition Management • Due Diligence • Continuous Improvement • Stakeholder Management • Reporting & Presentation• Data Analysis • Customer ServiceKEY RESPONSIBILITIES:• Complete project management for medium to large scale project till closure/review.• Designed the project framework and helped in coordinating for the solution, architecture and target operating model.• Delivers within defined scope, cost, time and quality.• Enabling the expected business benefit and to the client’s satisfaction.• Critical to have an eye to detail for inherited and upcoming complexities for better control. • Managing issues, risks and dependencies successfully along the way.• Escalate issues, which have exceeded the expected project boundaries, to the appropriate higher authority.• Able to deal with stakeholders, customers and suppliers, specific to project needs.• Able to build and maintain internal and external relationships to assist current and future delivery.• Setting up timely and chair project meetings ensuring all required stakeholders are on board. • Auditing with Hands-on experience in quality checks, C-SAT analysis.• Operate with an approach of learning context.

GHPS Nanak Piao, Delhi - 110009

Bachelor of Commerce (B.Com.), Commerce