Harjit Singh
Premium Support Specialist at Uber
- Role
- Hcv-premium Support Specilalist at Uber
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harjit Singh
Results-driven Operations, Account Management, and Customer Success professional with…
Experience
Hcv-premium Support Specilalist
Mar 2023 — Present · Gurugram, IN
Managing portfolio of accounts where support is to be provided in terms of any escalations or requests coming in with an aim of ensuring smooth fleet operations and client satisfaction•Implementing In-App Trip Support Feature with the help and support of Cross-Functional Teams, educating and training the agents who will be attending the queries on this functionality•Setup of Fallback mechanism for each account as a support provided to the riders in case of any on-trip related issues •Monitoring and Improving support functionality in order to make it more efficient and easy to deliver resolutions
Education
The Hyderabad Public School, Begumpet
Indian Schooling Certificate (ISC), Business/Commerce, General
2010 — 2012
Alliance University
Bachelors of Business Management, Business Administration and Management and Finance
2012 — 2015
Melbourne Institute of Technology
Masters in Professional Accounting, Accounting
2016 — 2018
Skills
- Financial Accounting
- Management
- Customer Service
- Business Development
- Accounting
- Public Speaking
- Microsoft Powerpoint
- Leadership
- Brand Awareness
- Teamwork
- Banking
- Team Management
- Microsoft Word
- Internet Banking
- Microsoft Office
- Microsoft Excel
- Powerpoint
- Financial Planning
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