Haritha Vaddadi
Customer Experience + Digital Transformation
- Role
- Head of Digital Transformation and Process Innovation at HANWHA Q CELLS USA INC
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Haritha Vaddadi
I’m a customer-obsessed executive with 20+ years of global leadership experience across Customer Experience, Customer Success, and Digital Transformation in SaaS, B2B2C, and high-growth organizations.I specialize in creating strong CS organizations, hiring and developing talent, establishing clear operating rhythms, and fostering cultures of accountability and empathy. I’ve built teams from the ground up and evolved them into trusted growth partners, driving 130%+ net revenue retention YOY, a 40-point increase in NPS, and scalable, GenAI-enabled CX platforms that improve efficiency and customer outcomes.I lead by aligning teams around purpose and measurable impact, partnering cross-functionally to ensure Customer Success is empowered, valued, and positioned to deliver long-term customer and business value.
Experience
Head of Digital Transformation and Process Innovation
May 2023 — Present
Building AI-driven digital experiences for optimization and value.
Education
Tata Infotech
Post-Graduate Diploma in Computer Applications, Computer Science
1996 — 2000
Andhra University
Bachelors, Pharmaceutical Sciences
1996 — 2000
Stanford University Graduate School of Business
Digital Transformation
Hult International Business School
Master of Business Administration (MBA), Business Administration, Management and Operations
2008 — 2009
Harvard University
Summer School - Organizational Change Management for Sustainability at Harvard University
2009 — 2009
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- New Business Development
- Customer Relationship Management (Crm)
- Marketing
- Budgets
- Key Account Management
- Sales
- Process Improvement
- Lead Generation
- Vendor Management
- Strategic Partnerships
- Entrepreneurship
- Team Leadership
- Project Management
- Direct Sales
- Forecasting
- Competitive Analysis
- Customer Experience
- Start-Ups
- Crm
- Account Management
- Operations Management
- Business Development
- Negotiation
- Team Management
- Strategic Planning
- Sales Management
- Product Management
- Market Research
- Business Strategy
- Leadership
- B2b
- Relationship Management
- Strategy
- E-Commerce
- Business Analytics
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