Haritha Gottipati

Assistant Vice President, Technology Operations

Role: Assistant Vice President at Synchrony
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Haritha Gottipati

Employment History:• Company: Synchrony FinancialTenure: Aug 2023 - Till dateDesignation: Assistant Vice PresidentDept: IT Service Delivery • Company: Capgemini IndiaTenure: July 2021 - July 2023Designation: ITSM ConsultantRole(s): Problem Management• Company: Capgemini IndiaTenure: Jan 2015 - Mar 2019 Designation: ITIL Capability LeadRole(s): Change Manager, Service Request Manager and Service Catalogue & Portfolio Manager• Company: Genpact IndiaTenure: Apr 2006 – Jun 2013Designation: Technical Specialist Role(s): Incident Manager and Major Incident ManagerProfessional Summary:• 14+ yrs of Corporate experience in Information Technology (IT) Service Support• ITIL V3 Expert certified• SIAM Practitioner certified• Lean and Six Sigma certified• Strong working experience with multiple accounts and teams as a Global Capability Lead• Incident, Major Incident, Change, Catalogue and Service Request Management expertise in ITIL Service Support• Have undertaken Business & Process knowledge trainings for the teams• Strong ability to work in both team environment and individual assignments• Skilled in information gathering and process documentation• Strong communication, Analytical and Client service skills

Experience

Assistant Vice President
Synchrony
Aug 2023 — Present · Hyderabad, IN

Skills

Sdlc
Service Delivery
Management
Transition Management
Team Management
Problem Management
Service Desk
Project Management
IT Service Management
IT Operations
Change Management
Servers
Crm
Itil
Itil V3 Foundations Certified
Business Intelligence
Incident Management
Six Sigma
Windows 7
Sla
Itil Certified

Contact information

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Work email
•••••@synchrony.com
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Current company

Synchrony

Financial Services · 16K employees · Stamford, Connecticut, United States

At Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.

synchrony.com

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