Haristate Katehe

About Haristate Katehe

Data Center Engineer with 12+ years of hands-on experience optimizing data center operations, hardware maintenance, and network infrastructure. Skilled in Linux, Windows Server, VMware, AWS/Azure, Ansible, and compliance frameworks (PCI DSS, GDPR, HIPAA), with proven success diagnosing server failures, performing secure decommissions, and managing large-scale software deployments. Strong at coordinating cross-functional teams, documenting SOPs, and improving uptime through proactive monitoring and disciplined change management; seeks to leverage technical leadership to modernize data center practices and support resilient, scalable infrastructure.

Experience

1. Information Technology Regional Support Specialist

   Everest

   Aug 2024 — Present · NJ, US

   Software Lifecycle & Deployment: Expertly manage end-to-end software installations and complex troubleshooting using Microsoft Software Center, BigFix, and Company Portal; automated the delivery of critical business applications to 500+ regional assets, reducing manual install time by 40%.Enterprise Mobility Management (EMM/MDM): Administer full-scale mobile device lifecycles using Microsoft Intune and VMware Workspace ONE (AirWatch); configured security profiles, enforced compliance policies, and managed remote wipes for corporate and BYOD mobile fleets.Proficient in ServiceNow, RMM platforms Kaseya, Ninja, and remote support tools. Expert support for Windows 10/11, macOS, and Microsoft 365 Outlook, Teams, OneDrive. Strong knowledge of Active Directory/Entra, mobile devices, hardware, and peripherals. Strong understanding of TCP/IP, DNS, and DHCP. Strong customer service focus with the ability to simplify technical concepts for users. Identity & Access Management (IAM): Administer user lifecycles within Active Directory (AD), including provisioning accounts, managing Security Groups, and configuring Organizational Units (OUs). Privileged Access & Security: Secure privileged accounts using CyberArk, SailPoint, and LDAP; enforced MFA via Duo and managed enterprise password security through LastPass. Network & Security Operations: Support regional connectivity via Zscaler and Cisco hardware; utilized BeyondTrust (Remote Support) for real-time troubleshooting of off-network devices.Service Delivery & ITSM: Resolve complex Tier 2/3 technical incidents and software defects within ServiceNow, consistently exceeding regional SLA targets. Collaboration & Infrastructure Support: Provide expert-level support for Microsoft 365, Webex, and AV infrastructure for executive-level presentations. Virtualization & Inventory: Troubleshoot VDI environments to ensure remote work continuity and utilize Invent for full-lifecycle hardware and software asset tracking.

Education

• University of North Carolina at Charlotte

  Certificate, Cyber Security

• Full Sail University

  Bachelor's degree, Cybersecurity

• CompTIA Tech Career Academy

  Security +

• Full Sail University

  Associate's degree, Information Technology