Harish Simha

About Harish Simha

With a diverse and deep product leadership experience of over 15 years focussed on User…

Experience

1. Ux Design Leader

   Google

   Nov 2021 — Present · Bangalore Urban, IN

   I lead an exceptional team with a pivotal role in creating the product strategy & user experience of Omnichannel Support for a diverse array of Google\'s flagship products, including Gpay, YouTube, and Google Cloud. Our mission? Elevating customer support to an art form. We\'re not just making it work; we\'re making it extraordinary. My leadership isn\'t just about steering the customer support ship at Google – it\'s about providing crystal-clear vision to empower my teams and our cross-functional partners. Together, we set a bold product direction that encompasses the needs of a wide variety of Google customers. We execute with precision, guided by senior designers, design managers, and cross-functional triads. But we\'re not just about function; we\'re about form too. Maintaining the highest quality and craftsmanship is our hallmark. What\'s truly exciting is that our innovations aren\'t confined to the present; we\'re riding the wave of cutting-edge AI models like PaLM and Machine Learning intelligence from Google. We\'re not just shaping the future of customer support at Google; we\'re defining it. Our mission is global, impacting hundreds of contact centers, reaching billions of customers across New and Matured Markets, and redefining what delightful support interactions truly mean. We\'re not just building products; we\'re crafting experiences that make the world a better place, one support interaction at a time.