Harish Nischal

Experience

1. Level 2 Web Hosting Support

   hosting.com

   Aug 2017 — Present

   Technical Support & Troubleshooting:Handle escalated hosting-related technical issues from Level 1 support.Diagnose and resolve server-side problems, including performance issues, downtime, and resource limitations.Investigate and fix issues related to cPanel, Plesk, WHM, and other hosting control panels.Assist with website migration, domain configurations, and email troubleshooting.Analyze server logs and error messages to pinpoint and resolve issues.Server Administration & Maintenance:Manage and troubleshoot shared, VPS, and dedicated server environments.Monitor server health, uptime, and load, taking proactive measures to prevent downtime.Apply software updates, patches, and security fixes as needed.Assist in optimizing server performance, including caching, PHP configurations, and MySQL tuning.Work with system administrators to escalate critical server-related issues.Security & Compliance:Investigate and mitigate security breaches, malware infections, and vulnerabilities.Assist in configuring firewalls, ModSecurity, and other security tools.Enforce hosting security best practices and educate clients on preventive measures.Monitor and respond to abuse complaints, such as phishing, spam, and DDoS attacks.Customer Communication & Support:Provide clear, detailed responses to customer inquiries via tickets, chat, and phone.Guide clients through advanced troubleshooting steps and best practices.Explain complex hosting and server concepts in a customer-friendly manner.Document solutions and create knowledge base articles for internal and external use.Collaboration & Continuous Improvement:Work closely with Level 1 and Level 3 teams to ensure smooth issue resolution.Provide feedback on recurring issues and suggest process improvements.Stay updated with industry trends, new technologies, and best practices in hosting.Participate in internal training and mentor Level 1 support staff.

Education

• Punjab Technical University

  Bachelor of Technology (B.Tech.)

  2009 — 2012

• Punjab School Of Education

  High School

  2004 — 2005

• P.S.B.T.E. & I.T

  Diploma

  2005 — 2008

• LPU

  Diploma

  2005 — 2008

Skills

• Networking
• Openfire
• Nagios
• Firewalls
• Plesk
• Domain Name System (Dns)
• Linux
• Cpanel
• Centos
• Mysql
• Vpn
• Troubleshooting
• Backup Solutions
• Linux Server
• Operating Systems
• Red Hat Linux
• Embedded Systems
• Tomcat
• Windows
• Spamassassin
• Nginx
• Openstack
• System Administration
• Php
• Linux System Administration
• Apache
• Amazon Web Services (Aws)
• Servers
• Ssl
• Cisco Firewall Security