Harish Nathan
IIM Indore | Client Optimisation Specialist @Indeed
- Role
- Client Service Specialist - Client Optimization at Indeed
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harish Nathan
Experienced Sales And Marketing Specialist with a demonstrated history of working in the…
Experience
Client Service Specialist - Client Optimization
Oct 2021 — Present · Bangalore, IN
Build and nurture strong personal relationships with clients (SMBs).Give clients complete information about Indeed\'s product and services.Have a consultative approach to understand the client’s pain points and suggest resolutions.Generate more business development opportunities via cross-selling.Interact with clients, account managers, and other relevant personnel.Meet client-centric KPIs i.e. CSAT and conversion opportunities.Handle client escalations via Calls and Chat.Collaborate with Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.Communicate with clients via various platforms to address their concerns and comprehend and communicate best practices in billing, forecasting, and budgeting for their campaigns.Strong sense of technical Knowledge, working on APIs, and managing integrations with the team on behalf of the clients.I work with Customer relationship management software, Support platforms (Zendesk, Salesforce and Jira).
Education
Kendriya Vidyalaya
12th, COMMERCE (BUSINESS STUDIES, ACCOUNTING, ECONOMICS, ENGLISH & HINDI)
2013 — 2014
Presidency College and Business School
B.COM, Finance, General
Indian Institute of Management, Indore
Executive Programme in Digital Marketing and Strategies
Kendriya Vidyalaya
10th, CBSE (ENGLISH, HINDI, MATH, SCIENCE & SOCIAL STUDIES)
2012 — 2013
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