Harish Muppala
Forward Deployed Engineering Strategist @Salesforce
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WORK HISTORY
Forward Deployed Engineering Strategist @Salesforce
Raleigh-Durham-Chapel Hill, NC, US
Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, focusing on the successful adoption and implementation of AI-powered Agentforce solutions for our key customers. Transform complex business challenges into clear and actionable solution architectures and deployment plans that emphasize business impact. Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with the existing customer infrastructure.
EDUCATION
Georgetown University
Engineering Leadership
Bangalore University
Bachelor’s Degree, Chemical Engineering
Lamar University
Master’s Degree, Chemical Engineering
SKILLS
ABOUT HARISH MUPPALA
I am an experienced Salesforce Architect delivering complex Salesforce.com solutions for clients in the Public and Private sectors. Excellent experience managing implementations and teams on business-technology integration projects. Deep knowledge of CRM business processes, Salesforce functionality, and all implementation stages. Completed multiple full life cycle CRM implementations. Skilled in collaborating with clients to envision, coordinate, and meet business objectives. Expert in requirements gathering, business process design, and managing system build activities using commonly used software development methodologies and best practices. Technical proficiency in Salesforce Administration and Development, SAP CRM/MM/QM/WM, DevOps, ANT Migration, ETL tools, FDA 21 CFR Part11 regulations.Salesforce areas of Expertise: Sales Cloud, Service Cloud, Community/Experience Cloud, Mobile, Apex, Visualforce, Lightning, SOQL/SOSL, Integration, Data Migration, Release management.Possess Security Clearance.
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