Harish Rao

Digital Transformation Consultant | AI-led Contact Center Transformation | Conversational AI | Google CCAIP | 20+ Years in CX & Process Excellence

Role: Associate Vice President at EXL
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Harish Rao

I am a PMP-certified Digital Transformation Consultant with over two decades in the…

Experience

Associate Vice President
EXL
Apr 2025 — Present · Bengaluru, IN
Leading large-scale digital transformation and contact center modernization programs for global clients, leveraging Conversational AI, analytics, and automation to enhance customer experience and operational efficiency. Driving strategy, solution design, and delivery of Google CCAI and AI-driven CX solutions integrated with CRM, ERP, and logistics platforms. Partnering with cross-functional teams to ensure measurable business impact and client satisfaction.

Education

Bharathiar University
Bachelor's degree, Computer Science
Amity University
Postgraduate Diploma, Artificial Intelligence
2019 — 2020

Contact information

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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Harish Rao

Experience

Associate Vice President

Education

Bharathiar University

Amity University

Find verified contacts for anyone on LinkedIn