Harish Balasubramaniam

About Harish Balasubramaniam

26 years of experience in the management and operation of IT infrastructure and program management. Excellent communicator with good people management/motivation skills. Previous experience includes working as Delivery Manager with Infosys, Associate Director - Energy Industry with Accenture based in Kuala Lumpur and prior to that was Delivery head for Wipro for a European headquartered dairy cooperative company. Responsible for global operations for Digital workplace services provided by Wipro. Scope includes service desk, data center support and end user support. Prior to that was a Delivery head for a large Oil and Gas client in Oman. Managed an Integrated services contract program for the client which has around 300 FTE and provides support across applications, helpdesk, end user computing and telecom. Completed a Collaborative work environment project for them and was responsible for end to end implementation project right from facility design, civil construction, furniture installation, audio visual equipment installation and training. Experience of working in different countries USA, India, Malaysia, Oman and also managing IT server (Wintel, HP UX)support projects spanning across multiple countries in Asia Pacific (Japan, China, Hong Kong, Taiwan, Thailand, Singapore, Malaysia, Australia).Experience of setting up a world class 100 seat delivery center in Malaysia and managed multi lingual technical service desk projects for English, Chinese, Malay, Thai and Japanese languages.Completed engineering education with post graduation degree in computer science.Specialties: ITIL v3 Foundation certifiedMCSE NT 4.0

Experience

1. Director - Client Delivery & Operations Excellence

   Synoptek

   Oct 2025 — Present

   Responsible for Client Delivery Services for Synoptek IndiaDrive Operational excellence, Automation and AI initiatives for Synoptek Managed Services

Education

• The University of Texas at Dallas

  MS

  1999 — 2001

• Sri Venkateswara College of Engineering

  BE

  1995 — 1999

Skills

• Incident Management
• Program Management
• Crm
• Itil
• IT Operations
• Itil Certified
• Customer Relationship Management (Crm)
• Service Delivery
• Team Management
• Outsourcing
• Security
• Enterprise Architecture
• Management
• Managed Services
• Integration
• Project Management
• IT Infrastructure Management
• Business Process
• IT Service Management
• Pre-Sales