Harishankar Todi
Quality | Process Excellence | Transformation | Operations - F&A, HRO, S&F, Digital and Customer Service domain
- Role
- Senior Quality Lead at Infosys BPM
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Harishankar Todi
Over 14+ years of work experience in IT/ITES BPO Operations & Consultancy Domain\"Areas of ability and oversight includeMeeting financial objectives in both expenses and productivityBusiness & Financial AnalysisCore management team activitiesConsistency in management contributionCustomer satisfaction & delightSpecialties: Lean-Six Sigma Black Belt Certified, COPC Registered Coordinator, Project and Client Management, Performance and People Management
Experience
Senior Quality Lead
Jan 2024 — Present · Jaipur, IN
Education
Gujarat University
Bachelor of Science, Electronics
2001 — 2003
Indian Institute of Statistics, Delhi (2008)
GB Six Sigma Trained, Green Belt Six Sigma Methodology Training
2008 — 2008
Skills
- Process Improvement
- Management
- People Management
- Bpo
- Process Excellence
- Copc - Csp
- Management Information Systems (Mis)
- Analysis
- Vendor Management
- Customer Insight
- Customer Relationship Management (Crm)
- Process Management
- Sla
- Outsourcing
- Leadership
- Business Requirements
- Service Delivery
- Business Analysis
- Data Analysis
- Six Sigma
- Process Consulting
- Team Management
- Offshoring
- Transition Management
- Business Process Improvement
- Business Process Outsourcing (Bpo)
- Service-Level Agreements (Sla)
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