Harishankar Tiwari
Senior Engineer @Elecon Engineering Company
Signup · Get unlimited contacts
WORK HISTORY
Senior Engineer @Elecon Engineering Company
New Delhi, IN
Experience of service in various types of industrial gearboxes and couplings required in various industries like Cement, Sugar, Steel, Power, Plastic, Oil, Crane, Rubber, Paper, etc. • Looking after sales service of Elecon mechanical transmission product range in North region.• Proficiency in Inspection, Erection, Commissioning, installation, troubleshooting, root cause analysis, testing of products of Products at site.• Dignoseing the root cause for breakdown/Failure.• Carrying out AMC jobs.• Conditional monitoring of critical gearboxes.• Recommending suitable spares in orders to overcome breakdown time during operation/production.• Revenue Generation by providing chargeable visits/AMC\'s.• promotion of spare parts, generate service and spare parts order booking.• Interaction with clients for new prospects & Business opportunities.• Develop strong customer relationship key accounts. • Hands on experience of industrial gearbox service.• Attending service complaint on top most priority. • Knowledge on Salesforce CRM Software tool. • Business Development of various types of Gearboxes, couplings, loose gears, gearbox spares (industrial transmission products). • Participants with Sales & Marketing leaders on customer segmentation & satisfaction, account planning & use of Salesforce. • Problem identification & troubleshooting a variety of difficult mechanical problems, independently solve, moderately complex problems with limited supervision.• Gearbox inspections to give clearance/ Suggestions to client.• Monitoring of all nature of customer complaints according to quality objectives and necessary arrangements of spares for timely closure of customer complaints.
EDUCATION
University Institute of Technology, RGPV
Bachelor's degree
ABOUT HARISHANKAR TIWARI
Experienced Sales Service Representative with a demonstrated history of working in the machinery industry. Skilled in Customer Experience, Customer Support, Customer Satisfaction, Customer Service, and Customer Relationship Management (CRM). Strong sales professional with a Bachelor\'s degree focused in Mechanical Engineering from University Institute of Technology, RGPV.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.