Harish Vunnam
Engineer at Servion Global Solutions | Genesys Cloud Developer | IVR Developer | API Integration | Contact Center Technologies | CCaaS | Call Flow Development
- Role
- Engineer at Servion Global Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Harish Vunnam
Genesys Cloud Developer with 3 years of experience in CX. Expertise in IVR design…
Experience
Engineer
Feb 2024 — Present · Bengaluru, IN
1.I developed call flows using Genesys Architect, ensuring seamless customer service operations.2.Worked on routing strategies, queues, wrap-up codes, schedules, schedule groups and DIDs to enhance system performance.3.Integrated APIs to support advanced functionalities and streamline workflows.4.Contributed to a 10% increase in customer satisfaction by optimizing call handling processes.5.Collaborated with cross functional teams to troubleshoot and resolve technical issues.6.Configured and optimized contact center operations, including queue management and routing strategies to streamline customer service delivery and enhance agent productivity.7.Participated in team meetings and strategy sessions to align project goals with company objectives.8.Implemented advanced IVR functionalities such as DTMF, Estimated Wait Time, voicemail, callback services and Holiday routing to enhance customer experience and operational efficiency.9.Engaged in continuous learning to stay updated with the latest Genesys Cloud solutions and industry trends.
Education
Anurag Group of Institutions
Bachelor of Technology - BTech
2019 — 2023
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