Harish Vasudevan

About Harish Vasudevan

IT Operational Lead at Bosch Digital with extensive experience leading 24/7 application…

Experience

1. Team Leader

   Bosch Digital

   Jan 2023 — Present · IN

   Key Achievements- Successfully led a team of diverse professionals located across different regions, fostering a collaborative and supportive work environment-Played a pivotal role in managing and resolving high-priority incidents, ensuring minimal impact on Bosch customers and adherence to SLAs- Implemented effective SMT monitoring and maintenance procedures, resulting in improved system reliability and performance- Provided on-call support to team members during critical incidents, offering guidance and assistance to mitigate impacts on Bosch operations-Collaborated with cross-functional teams to onboard new applications and expand the scope of our support services, contributing to the team\'s growth and expertise- Proactively identified opportunities to bring new applications within Bosch entities under our support umbrella, enhancing our value proposition and customer satisfaction.Responsibilities-Leading a global team of application support specialists, providing guidance and mentorship to ensure high-quality service delivery-Ensuring timely resolution of support tickets and tasks, minimizing downtime and disruptions to Bosch operations- Collaborating with internal stakeholders to understand business requirements and align support activities with organizational goals-Monitoring and managing critical incidents, prioritizing tasks based on impact and urgency to maintain service levels-Identifying and implementing process improvements to enhance efficiency and effectiveness of support operations-Driving initiatives to expand the team\'s capabilities and bring additional applications within Bosch entities under our support portfolio.

Education

• Polytechnic Careers

  Diploma, Computer Engineering

  2007 — 2010

• KGISL

  B.Tech, Information Technology

  2009 — 2013

Skills

• Incident Management
• Automic
• Help Desk Support
• Customer Service
• Software Installation
• Service-Now.com
• Inciden
• Technical Support
• Uc4
• Troubleshooting
• Laptops
• Remote Infrastructure Management
• Windows
• Printers
• Leadership
• Itil Process
• Service Desk Management
• Bmc Remedy Ticketing System
• Microsoft Word
• Logmein
• Bmc Remedy
• Support Central
• Microsoft Excel
• Powerpoint
• Citrix Xendesktop
• Microsoft Office
• System Administration
• Hardware
• Remote Desktop