Harish Tummala
Lead Quality Assurance | Compliance & QA Specialist | Formerly at Tech Mahindra
- Role
- Quality Assurance Lead at Sutherland
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Harish Tummala
With 8+ years of experience in the International Voice Process domain. I currently serve as a Quality Assurance Lead at Sutherland, where I drive quality standards and performance excellence in customer service operations.I am a certified Six Sigma Green Belt, which equips me with a strong foundation in process optimization and quality management.My core expertise lies in compliance monitoring, quality auditing, and performance improvement. I have a proven track record in auditing financial transactions and refunds, analyzing customer feedback, and developing actionable insights through detailed reports and dashboards for client-facing reviews. I take pride in aligning quality initiatives with business goals to deliver measurable outcomes and sustained growth.Driven by continuous learning, I’m seeking opportunities to enhance my capabilities and contribute more strategically to quality and operational excellence.
Experience
Quality Assurance Lead
Apr 2024 — Present · Hyderabad, IN
Education
Melbourne Institute of Technology
Master's degree, Master in Networking
2012 — 2014
Hyderabad Alumni Association of JNTU College of Engineering, Kakinada
Bachelor of Technology - BTech, Computer Science
2006 — 2010
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