Harish Santpal
Technical Support Engineer @Trueview India
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WORK HISTORY
Technical Support Engineer @Trueview India
Aurangabad, IN
As a Technical Support Engineer at Warner Electronics Pvt. Ltd.(TrueView), I am responsible for providing technical assistance to customers facing issues with TrueView CCTV cameras. My role involves diagnosing and troubleshooting camera-related problems through phone, email, and chat support. I guide customers with installation, configuration, and maintenance of CCTV systems, ensuring smooth functionality. Utilizing remote access tools like AnyDesk and UltraViewer, I offer real-time support to resolve technical concerns efficiently. I also document customer interactions, technical issues, and solutions for future reference. In cases of complex problems, I collaborate with senior support teams to ensure timely resolution. My focus is on delivering excellent customer service through clear communication, effective troubleshooting, and proactive problem-solving.
EDUCATION
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor's degree
Marathwada Institute of Technology Engineering College, Satara Road.
Master of Computer Applications - MCA
ABOUT HARISH SANTPAL
I’m a Technical Support Engineer at Warner Electronics Pvt. Ltd.(TrueView brand), a leading manufacturer of CCTV cameras and surveillance systems.In my role, I provide technical assistance and remote troubleshooting to clients across India, resolving issues related to CCTV, DVR/NVR setup, IP camera configuration, and networking connectivity. I regularly assist customers using AnyDesk and UltraViewer for real-time problem resolution and ensure smooth device operations and reliable system performance.My expertise includes network configuration (LAN/WAN), IP addressing, router setup, port forwarding, and device communication. I also have foundational knowledge in Java, SQL, and Spring Boot, which strengthens my problem-solving and technical reasoning skills.With a passion for technology and a focus on customer satisfaction, I strive to deliver fast, accurate, and effective support while continuously learning about emerging technologies in the IT and surveillance industry.Key Skills:CCTV Installation & Configuration | DVR/NVR/IP Camera SetupNetworking (LAN/WAN)| Static/Dynamic IP | Router Setup | Port ForwardingRemote Technical Support | Troubleshooting | Customer AssistanceJava | SQL | Spring Boot (Basic Programming)MS Office 360 | Communication | Problem Solving | Team Collaboration
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