Harish Sangam

About Harish Sangam

I work with enterprise IT teams on improving how operations are executed, particularly in environments where scale, complexity, and service expectations continue to increase.In many organizations, IT operations still rely heavily on manual intervention, fragmented tools, and ticket-driven processes. While automation initiatives exist, they are often siloed and difficult to scale across functions.My work focuses on addressing this gap by helping teams adopt more structured, automation-led operating models.At DigitalXC AI, this involves:→ Identifying and implementing automation use cases across service desk, digital workplace, infrastructure, cloud, network, security, devops and application operations→ Enabling self-service and self-healing capabilities within existing IT environments→ Integrating automation with ITSM platforms and operational workflows→ Supporting the adoption of AI-driven decision making within day-to-day IT operationsThe goal is not just to introduce automation, but to ensure it is applied in a way that is consistent, governed, and scalable across the enterprise.Over time, this typically leads to:→ Reduced reliance on manual processes for routine operations→ Improved turnaround times and consistency in service delivery→ Better alignment between operational workflows and business expectations→ The ability to scale operations without a proportional increase in effortMy role sits at the intersection of customer success and operational execution, working closely with IT leaders to ensure that automation initiatives translate into practical, measurable improvements.

Experience

1. Senior Manager - Customer Success

   DigitalXC AI

   Mar 2026 — Present · Chennai, IN

   At DigitalXC AI, I work with enterprise IT teams on implementing and scaling automation across service desk, digital workplace, infrastructure, cloud, network, security, devops and application operations.My role focuses on helping organizations transition from manual, ticket-driven processes to more structured, automation-led operating models. This involves working closely with CIOs and IT Operations leaders to identify high-impact use cases, operationalize automation workflows, and ensure alignment with existing ITSM and governance frameworks.Current areas of focus:→ Driving adoption of AI-driven automation across core IT operations→ Enabling self-service and self-healing capabilities within enterprise environments→ Integrating automation with ITSM platforms and operational workflows→ Supporting rollout and scale of automation use cases across global teamsOutcomes typically observed:→ Reduction in manual intervention across routine operations→ Improved consistency and turnaround times in service delivery→ Better visibility into operational workflows and execution→ Ability to scale operations without proportional increase in effort

Education

• Sri Sankara Vidyalaya Matriculation Higher Secondary School

  Higher Secondary School , Science

  2009 — 2015

• Sri Venkateswara College of Engineering

  Bachelor of Engineering - BE, Mechanical Engineering

  2015 — 2019