Harish Sando
Program Management Specialist - Lead | Walmart | Ex-Amazonian | Certified ScrumMaster® (CSM®) | Lean Six Sigma Black Belt Certified | Power BI Desktop
- Role
- Program Management Specialist Ii at Walmart Global Tech India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Harish Sando
Started my career as a Support Engineer at CSS Corp, based on Logistics and Shipping. Work experience of 18 moths handling calls, emails and escalations. Currently working as a Program Management Specialist II in Walmart Technologies India from Oct 2020_Till DateAmazon Experience: LEAD In Strategic Vendor Services-Retail Business Service at Amazon Development Center for 5 YEARS.Interested in E-Commerce and Business Operations.Experienced Associate with a demonstrated history of working in the internet industry. Skilled in Vendor Management.Interacting/co-coordinating with vendor/manufacturers to identify and eliminate errors/issues.Managing queue and work allocation. Handled high priority escalations. Close looped these escalations by working with associates and various stakeholders involved.Worked with different stakeholders internally & externally to fix the customer facing issue within a committed SLA, TAT & productivity.Handling and preparing Callouts for weekly business report that is reviewed by senior management.Provided repeat offenders list (Vendors) to the Vendor Managers on a timely mannerTrained and mentored 10+ new hires to excel in the process & build a good workplace environment.• Team Management: Supporting the team to achieve high standards and achieve their individual targets Conducting regular refresher training\'s to make sure all the team members are up to date with the process. Conduct weekly team meetings, focusing on targets & achievements Preparing daily, weekly & monthly reports on Quality, Team metrics, Queue Status and ensured that the reports were sent in a timely manner• Stakeholder Communication:Served as Point of Contact (Tier 2 Resolver) for Retail Stakeholders for product lines Kitchen, Home, Garden, Tools, Pets, Sports, Toys, Major Appliances.• Procurement & Managing Inventory: Well versed in handling inventory and procurement related issues by working with Manufactures/ Vendors Creating and Tracking Purchase orders. Process Vendor returns by analyzing customer demand and sales.
Experience
Program Management Specialist Ii
Oct 2020 — Present · Chennai, IN
Education
University of Madras
Bachelor's degree, Biochemistry
2010 — 2013
Kendriya Vidyalaya
High School, Bio Chemistry
1995 — 2005
Skills
- Linux
- C++
- Vendor Management
- Java
- C
- Microsoft Word
- Customer Service
- Management
- Team Management
- Html
- Customer Relationship Management (Crm)
- Leadership
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