Harish Nookala

About Harish Nookala

With a career spanning over 13 years, I have consistently demonstrated my ability to lead technical support teams to remarkable success. My teams would be describe me as personable, human and highly energetic. My Coworkers describe me as a go-getter determined and highly performing cross functioning leader, focused on bringing everyone together to improve the customer journey.Key Highlights - I led the Transition of an entire chat internal and external platform experience from LiveChat to Salesforce Integrated Chat, which has increased reporting by 70%- Implement ESO\'s first AI Automation bot to assist us in reducing unnecessary support volume and to prioritize the way we assist our customers which reduced support volume by 20%- Orchestrated creation of the Team Lead Role in the Healthcare and Fire RMS space to provide career development opportunities for support techs and retain top talent, which resulted in promotions within and increased promotions across the company by over 125%- Conducted 1:1 session and coaching to provide timely feedback, this increased CSAT by 15%, decreased AHT by 5%, and increased FCR by 35%.Skills: After Sales Service, Analysis, Artificial Intelligence, Career Development, Channel Management, Coaching Process, Computer Network, Conflict Resolution, Critical Thinking, Cross Functional Skills, Customer Engagement, Customer, Satisfaction, Further Development, Healthcare, Implementation Management, Leadership, Live Chat Software, Prioritization, Product Training, Quarterly Reviews, Rapport Building, Salesforce Service Cloud, Scalability, Strategic Analysis, Teacher Training, Team Leading, Teamwork, Training Support, Troubleshooting

Experience

1. Cx Salesforce Administrator

   Paycor

   Mar 2026 — Present · US