Harish Garg

About Harish Garg

Expertise in blending creative intellect and sharp planning skills for managing business operations and meeting top & bottom-line objectives; targeting assignments in Service Delivery Management, Incident Management, Infrastructure Management, Project Management across the Telecom industrySkills and Abilities• Over 12 plus years of exposure in supporting IT infrastructure catering to a wide spectrum of Telecom Products in Unified Communication, Contact Center, Data Networking, SDWAN, Cloud Service [UCaaS, CCaaS, Private & Hybrid]/Managed Services/Hosted solutions• Expertise in executing Service Management and customer engagement, Monitor technical support Productivity (SLA, KPI, CSAT, Resource Utilization, MSP Contractors) Responsible for the training and development of the team• Excellence in delivering, performance management, Mentoring and coaching, Experience in building team, recognition of telnet, while working with multiple technologies. Develop action plans for career development on a team and individual basis• End to End project deployment while working with multiple technologies, Customer onboarding, vendor management, Proven ability to assess and manage complex obstacles in projects• Across cultures ability to establish strong relationships with all stakeholders involved in end-to-end delivery• Accountability of communication with design engineering, software development on design and customers, reliability, and maintenance issues. Proficient with change process, Incident process, Release Management process. • In-depth knowledge of working on the design, implementation, installation & troubleshooting of AVAYA UC Products, Mitel Could Products, SIP, SDWAN, Data Networking • Basic understanding of API, AWS, GCP, and Cloud technologies• Owned Critical and niche accounts escalations from a technical and operational perspective

Experience

1. Solutions Architect - Contact Center

   Nestlé

   Jan 2023 — Present · Bengaluru, IN

   Close collaboration with the leaders of the Nestlé and Nespresso, IT users, and customers to support corporate goals and ambitions.• In Nestlé and Nespresso, I\'m responsible for the worldwide Contact Center platforms, as well as the advancement of the roadmap and lifecycle of the Contact Center solutions.• The adoption, design, and integration of Contact Center solutions that generate business benefits. aid the business and IT teams with consultation and design.• Plan and carry out the integration while ensuring that each Contact Center solution or product has a clear architecture definition (design, diagrams, process, governance, and compliance).• Ensuring the technical solutions offered to market leaders satisfy their needs.• Evaluate designs before they are put into production and highlight any potential project challenges.

Education

• Institute of Management Technology, Ghaziabad

  EPGDM, Operation

• DBEC

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2007 — 2011

Skills

• Core Java
• Testing
• Microsoft Office
• Writing
• Nortel
• Team Management
• Java
• Software Development
• Mitel
• Oracle
• Management
• Windows
• Ccna
• Voice Over Ip (Voip)
• Research
• Sql
• Linux
• Test Management
• Embedded Systems
• C++
• C
• Programming
• Pl/Sql
• Avaya Aura