Harish Gaddam
Senior Manager Human Resources Operations @PepsiCo
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WORK HISTORY
Senior Manager Human Resources Operations @PepsiCo
Hyderabad, IN
Led the development and transition of a high-performing team of HR professionals, delivering end-to-end HR services across Asia, Middle East, Australia, and North America.Key Contributions:* Spearheaded the implementation of automation initiatives such as ServiceNow, resulting in a 20% improvement in service delivery efficiency and a 15% reduction in employee inquiry response time.* Championed a culture of continuous improvement by defining SLAs and key performance metrics, ensuring targets were consistently met and reviewed, driving a data-driven approach to HR service delivery.* Mentored and coached team members, setting stretch goals and providing growth opportunities to develop future HR leaders.* Collaborated effectively with Centers of Excellence (COEs), Business Partners, and Practice Partners to identify needs and develop a scalable roadmap for HR services.* Ensured strict adherence to legal, system, data, and local compliance requirements across all HR processes.* Leveraged HR metrics and dashboards to measure program success, drive data-informed decisions, and implement necessary adjustments for continuous improvement.* Utilized HR digital tools and analytics to enhance employee experience and operational efficiency.
EDUCATION
Vaagdevi College of Engineering, Warangal
Bachelor’s Degree, Computer Science
Siva Sivani Insititute of Management, secunderabad
PGDM, Human Resources and business analytics
SKILLS
ABOUT HARISH GADDAM
With over 15 years of experience, PepsiCo\'s HR team benefits from a leader dedicated to…
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