Harish Bisht

About Harish Bisht

Senior IT Operations and Digital Workplace leader with 23+ years of experience delivering reliable, secure, and scalable enterprise IT services across global environments. I bring deep expertise in Digital Workplace, End-User Computing (EUC), AV collaboration, ITSM, and IT Asset Management, combined with 11+ years of people leadership in complex, high-availability environments.I currently lead end-to-end IT operations and endpoint lifecycle management, covering engineering, security, compliance, automation, user experience, and global service delivery. My focus is on building stable, customer-centric technology ecosystems that enable seamless digital experiences across devices, collaboration platforms (Microsoft Teams and Zoom), meeting room AV, and hybrid workplace environments.What I’m known for:IT Operations & Service Excellence: Strong command of day-to-day operations, escalations, and SLA governance, ensuring operational stability and consistent service quality for thousands of enterprise users.Digital Workplace & Collaboration: Driving modern workplace initiatives across endpoint management, AV collaboration, and Digital Employee Experience (DEX) analytics to improve productivity and user satisfaction.ITSM, ITAM & Governance: Leading standardized, ITIL-aligned operations with a strong focus on asset lifecycle management, cost optimization, audit readiness, and compliance with global standards.Automation & AI Enablement: Actively adopting AI-driven tools and analytics, including Microsoft Copilot and ChatGPT, to modernize service desk operations, improve decision-making, and increase team efficiency.Financial & Vendor Leadership: Ownership of India IT budgeting, cost optimization through standardization, strategic procurement, contract negotiation, and vendor governance to deliver high-quality, cost-effective services.I have led key initiatives including modernizing IT service and asset management platforms, transforming endpoint provisioning and device management, upgrading enterprise collaboration and meeting room technologies, and embedding digital experience monitoring as a core operational capability.Focused on AI-led IT operations, I believe the future of Digital Workplace lies in automation, predictive analytics, and self-healing systems. I drive the adoption of AI across ITSM, endpoint management, ITAM, and DEX to reduce manual effort, improve accuracy, and proactively prevent issues—enabling scalable, efficient, and experience-driven enterprise IT.

Experience

1. Sr Mgr IT

   UKG

   Jan 2022 — Present · Noida, IN

Education

• Annamalai University

  Bachelor's degree

• Indian Institute of Management Kashipur

  Executive Program

• IETE

  Diploma in Electronics & Telecom

• Indira Gandhi National Open University

  Postgraduate Diploma