Harish Baisoya
NPS || C-SAT || D+0 || CRR || Rest Operations KPIs Overall After Sales Service Experience of 10yrs.
- Role
- Customer Service Manager (Ho Operations) at DishTV
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Harish Baisoya
Customer Service Expert | 10+ Years of Experience | Driving Customer Satisfaction and…
Experience
Customer Service Manager (Ho Operations)
Dec 2024 — Present · Noida, IN
I’m a results-driven Customer Service Manager with over a decade of experience in leading high-performing support teams, enhancing customer satisfaction, and building long-term client relationships. I specialize in streamlining service processes, resolving complex customer issues, and fostering a culture of excellence and empathy.With a strong track record of improving CSAT/NPS scores and reducing resolution times, I focus on turning every interaction into a positive customer experience. My leadership style blends strategy, motivation, and hands-on support to empower teams and exceed business goals.* Skills - Customer Satisfaction & Retention Team Leadership & Training CRM & Helpdesk Tools (Salesforce, Zendesk, etc.) Conflict Resolution KPI Monitoring & Performance Improvement Cross-functional Collaboration
Education
CCS (Chaudhary Charan Singh)University
Bachelor's degree, Economics
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