Hari Sankar B
Customer Service Executive @Adani Airport Holdings Ltd
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WORK HISTORY
Customer Service Executive @Adani Airport Holdings Ltd
Thiruvananthapuram, IN
As a Customer Service Executive at TIAL, I play a pivotal role in ensuring the smooth operation of airport activities. My responsibilities include- Streamlined daily terminal operations by assisting the Airport Manager, ensuring smooth, uninterrupted service delivery- Led terminal activities during the manager\'s absence, driving operational efficiency and high customer satisfaction- Optimized workforce management by effectively scheduling Customer Service Executives (CSEs) andDigi-Buddies, enhancing service coverage and operational readiness- Resolved passenger concerns and enhanced the overall airport experience by providing timely and accurate information- Monitored terminal operations, swiftly addressing operational disruptions, minimizing delays, and ensuring passenger flow- Coordinated emergency preparedness drills, reinforcing safety protocols and ensuring readiness for critical scenarios- Facilitated seamless VIP movements, delivering personalized services for high-profile travellers, enhancing their travel experience- Oversaw terminal projects with minimal disruption to airport operations, ensuring timely completion and quality- Managed lost and found services, including security-confiscated items, improving recovery times and passenger satisfaction- Ensured terminal cleanliness and operational efficiency by collaborating with maintenance teams and proactively resolving issues
EDUCATION
College of Engineering Trivandrum
Master of Business Administration - MBA
Central Board of Secondary Education
Secondary School
University of Kerala
Bachelor of Arts - BA
Central Board of Secondary Education
Senior School
ABOUT HARI SANKAR B
As a Customer Service Executive, I am passionate about delivering exceptional customer experiences. With an MBA in Marketing & Operations from the College of Engineering Trivandrum and a BA in Economics from University College, Palayam, I bring a strong foundation in marketing strategies and operational efficiency to my role. My journey in customer service has honed my ability to create seamless interactions, blending academic knowledge with practical experience. I am committed to continuous learning, staying updated on industry trends, and implementing innovative approaches to enhance customer satisfaction. Let\'s connect and explore opportunities!
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