Haris Sheikh

Service Delivery Hardware Support Manager @Star Micronics

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Service Delivery Hardware Support Manager @Star Micronics

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High Wycombe, GB

Responsible for service delivery of hardware maintenance contracts across EMEA region.• Owned customer escalations, plus service & product enquiries.• Data analysis of support calls, inventory & parts usage.• Ensure the client’s technical teams get the best out of the support services available.• Presented & led regular service reviews with client technical teams, operations managers, plus senior executive stakeholders within Star Micronics.

SKILLS

Team ManagementMicrosoft OfficeIT OutsourcingIT StrategyStrategyService ManagementService DeliveryBusiness AnalysisProject DeliveryCustomer RelationsOutsourcingSoftware DocumentationMicrosoft WordIT Service ManagementTeam LeadershipChange ManagementProject ManagementIntegrationCustomer ServiceManagementService Delivery ManagementSlaLeadership

ABOUT HARIS SHEIKH

An enthusiastic, self-motivated and dedicated IT Service Management professional, with…

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Haris Sheikh — Service Delivery Hardware Support Manager at Star Micronics in London, GB | Unifers