Haris Anwer
CompTIA Security+ Certified | Cybersecurity | George Mason University
- Role
- Help Desk Technician at Stefanini North America and APAC
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
Experience
Help Desk Technician
Stefanini North America and APAC
Jul 2024 — Present
Monitorand manage incoming ServiceNow tickets, including creating, updating, and resolving incidents and service requests related to customer/employee technology issues. Administer user accounts in Active Directory, including creating, modifying, disabling, and deleting user accounts, passwords, and groups. Provide remote troubleshooting and resolution for hardware, software, and network issues, and address access issues related to Active Directory. Documenttroubleshooting steps and resolutions in ServiceNow and update and attach knowledge base articles to tickets and assist with recurring issues and improve efficiency. Ensurethat user account management and ticket handling adhere to security policies.
Education
George Mason University
Information Technology
2019
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