Haris Aftab
Cluster Complex General Manager @Marriott International
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WORK HISTORY
Cluster Complex General Manager @Marriott International
Handling Revenue Management, hotel leases & Operations for the group hotels.•Plan Sales blitz.•Manage Sales & Marketing Dept for the group properties•Forecast budgets & optimized use of resources to control cost•Monitor and evaluate the quality of services & product to ensure Guest Satisfaction across the properties•Have regular briefings and meetings with Corporate office & all property managers for better operational smoothness with training and updating them for financial targets and goals•Manage on-going profitability of the hotel group, ensuring revenue and Guest satisfaction targets are met and exceeded•Optimize the use of resources & controlled cost•Manage Human Resource and negotiate with Unions•Plan Food Festivals and Organized Theme Dinners•Study & understand the changing regulations in reference to provincial Health standards, Provincial gaming and Liquor Laws and implementing them across the group hotels•Other responsibilities included conducting performance management and where necessary implement disciplinary procedures in line with HR procedures.•Liaise with Govt. & Municipal Bodies to obtain Certifications, Licensees & AMC Contracts. Build relations with Media and Statutory Authorities.•Yearly Hotel budget preparation and strategy planning for achieving the set targets relating to the budget and guest service standards. •Doing monthly forecasting and changing operational needs according to reforecasting. Optimizes use of resources to control cost. Taking care of Revenue Management•Have regular briefings and meetings with all head of departments for better operational smoothness with training and updating them for financial targets and goals. Manage on-going profitability of the hotels, ensuring revenue and guest satisfaction targets are met and exceeded•Started a new business source. Tapped on diffrent Ethnic communities for weddings, get-together & room business. Have strong relations with these communities
EDUCATION
IHTTI School of Hotel Management
Hospitality
Blue Mountains International Hotel Management School
Bachelor's degree, Hospitality Administration/Management
Blue Mountains International Hotel Management School
Hotel Management specializing in Rooms Division, Sales & Marketing, Human Resource and Business Deve, Hospitality
ABOUT HARIS AFTAB
A culmination of over 34 years of solid Hospitality Operations, Project Management, Sales & Marketing, Pre-opening & Business Development experience, coupled with strong educational background in Business and Hotel Management from Switzerland & Australia.Goal-oriented, customer & employee focused hospitality management professional, demonstrating consistent achievement of top-quality service and revenue objectives in highly competitive markets. Possess strong team building skills & proven ability to influence performance improvement. Build goodwill and long-term relationship with customer for guest satisfaction & repeat customers.Key skills include:1) Leadership/Managerial – proactively approach challenges, applying problem solving & analytical skills, persistence, teamwork & available resources to achieve results.2) Relationship Building/Influence –proven ability to quickly cultivate relationship & establish good rapport with guest, peers, staff & managers.3) Service Improvement/Business Development – proficient in developing & executing strategies that increase market share & sales, getting ADR & Rev Par attained as per targets & even going above then the set targets by implementing different strategies, market intelligence based plans. Identify & capitalize on growth opportunities through analysis, product expertise & sound business instincts.4) Cluster/Complex & Regional Operations - I have experience of handling Cluster/Complex & regional operations in Canada & abroad. I have managed a portfolio of different hotels & demographics which included full-service hotels & Luxury Hotel Apartments to basic limited-service hotels. I worked in challenging environments where the economic conditions went down due to financial crisis of Gulf war, 2007 market crash, fall off oil prices in 2015 and last but not the least Covid era are few of those. Worked hands on with the teams in challenging situations and made sure that the owning group got the best out of those situations in terms of finances, sales & human resources, worked with the line staff to save cost and overhead expenses. Strongly believe that my attributes in taking initiative, bearing responsibility, persuasiveness, drive to excel, goal-orientation, high adaptive capacity, strong follow-up and proficiency in taking charge can add value to the organization.Winner of Alumni Award 2020 Honour Board from Hotel School BMIHMS / TORRENS University Australia for the achievements in academic guidance and placements for new graduates
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