Hariprasad Shetty
Strategic Operations Leader, Driving Business Transformation and Service Excellence / Expertise in Managing Business Process and Global Capability Centres across multiple locations
- Role
- Delivery Head - Bps at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hariprasad Shetty
Over 24 years of rich experience in Operations management, Stakeholder Management, Process planning, Project transition & Service delivery in BPO Industry. Have spent around 16 Years in CAPITA India leading large teams across sites in the Telecom, Media, Retail, Utilities and Life & Pensions Domain.Adept in managing operations & spearheading large teams for excelling business targets & service delivery metrics operations. Proficient in ensuring accomplishment of the set quality standards in SLAs.Skills in managing, motivating and training teams for running successful business process operations with proven ability of achieving process targets. Proven abilities in maintaining excellent employee and customer satisfaction indexes.Ensure the achievement of the financial targets for the cost center and work on Growth Opportunities to meet the overall BP numbers.A keen and enthusiastic communicator with excellent verbal, relationship management, analytical and problem-solving skills.
Experience
Delivery Head - Bps
Jun 2025 — Present · Mumbai, IN
Education
K. J. Somaiya Institute of Management Studies & Research
PGDM, Finance
1999 — 2001
Mumbai University
Bachelor of Commerce
1995 — 1999
Institute of Leadership and Management- ILM, U.K
Executive Diploma in Management, management
2007 — 2008
Skills
- Team Management
- Leadership
- Customer Relationship Management (Crm)
- Management
- Business Process
- Business Process Improvement
- Operations Management
- Outsourcing
- Business Analysis
- Coaching
- Bpo
- Finance
- Change Management
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