Hariprasad Raghavan

About Hariprasad Raghavan

With over 14 years of experience as a product support engineer and escalation, My expertise lies in troubleshooting, identifying, solving, and implementing complex engineering solutions across various technologies, with a primary focus on browsers. My key strengths include natural problem-solving abilities, analytical and communication skills, and a collaborative approach in multidisciplinary teams.Clients highly regard the technical knowledge and the ability to deliver solutions that meet their needs. A strong commitment to continuous learning and development ensures staying at the forefront of the latest engineering practices and technologies.Customer obsession drives the approach, always striving to understand and exceed client expectations. Rooted in product management principles, every solution is technically sound and aligned with customer needs and business goals. This dedication consistently delivers exceptional results, driving customer satisfaction and product success.

Experience

1. Sr Support Escalation Engineer

   Microsoft

   Dec 2015 — Present

   I am an experienced browser troubleshooting specialist with strong expertise across Internet Explorer (IE), Microsoft Edge, Chromium-based browsers, and enterprise device management. I combine deep technical capability with a strong customer-first mindset to deliver fast, accurate resolutions for complex issues.With hands-on proficiency across web and network technology stacks — from the application layer to the operating system and cloud management — I excel at diagnosing and solving problems others can’t easily reproduce.Technical Strengths: Browser Technologies & Web DebuggingHTML, CSS, JavaScript, C#.NET, IE SDK, Web Browser ControlAdvanced troubleshooting in Microsoft Edge & Chromium platformsExperience with certificate-based authentication & SSL/TLS flows Enterprise & Network ExpertiseStrong understanding of OS internals, Group Policy, and Active DirectoryDeep knowledge of networking (TCP/IP, HTTP/HTTPS, FTP) and security layersSkilled in capturing, analyzing, and resolving protocol-level issues Device & App ManagementMicrosoft Intune – Configuration & protection policies (Windows, iOS, Android)App deployment, browser configuration, and identity-based access control Diagnostic Tools & Performance AnalysisFiddler | Wireshark | NetMonSysinternals Suite | WinDbgWindows Performance Analyzer & RecorderBrowser Developer ToolsWhat I Deliver: I help organizations ensure: Secure and optimized browser performance Reliable identity & access configurations Seamless app and web compatibility across platforms Faster root-cause resolution with minimum user impactWhat Drives Me: I’m passionate about bridging the gap between end-user experience and underlying technical architecture. Whether it’s a subtle networking anomaly or a policy-driven browser behavior — I enjoy diving deep, understanding the “why,” and making technology work intuitively for everyone.

Education

• Coursera

  Information Risk management, Risk management

  2013 — 2013

• Birmingham City University

  Msc Data networks and security, Networking

  2009 — 2011

• Sethu Bhaskara Matriculation Higher Secondary School

  Sri Chandra Shekarendra Saraswathi Viswa Maha Vidhyalaya , Computer Science

• Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya, Kancheepuram

  B.E Computer Science, Computer Science

  2004 — 2008

• Sethu Bhaskara Matriculation Higher Secondary School

  Master's degree, Data Networks and Network Security

Skills

• Dhcp, Dns, Frame Relay, Ospf, Rip, Rip2, Eigrp.
• Nt/3.11/95/98, Dos 3/4/5/6, Asa 8.5
• Tcp/Ip
• Troubleshooting
• Cisco Ios Software 12.1/12.0/11.3/11.2/11.1, Windows Xp/ 2000/Nt/3.11/95/98,
• Java
• Ospf
• Training Undergone: • (Ccnp) Routing Switching and Security, Ceh
• Computer Network Operations
• Firewalls: Cisco Pix Firewall 515/520, Asa
• Firewalls
• Cisco Technologies
• Cisco Routers: (7200, 7100, 6400, 7500, 4000, 3640, 2500, 1605, and 1800)
• Ethernet
• Html
• Security
• Ip
• Tcp/Ip, Ppp, Http, Ethernet, Fast Ethernet, Ftp, Smtp/Pop3/Imap, Snmp, Telnet,
• Cisco Certified Network Associate (Ccna)
• Networking
• Service Delivery
• •Bmc Remedy / Unified Desktop •Putty for Telnet, Ssh •Call Manager
• Unix
• Hardware
• Switches: Cisco (Catalyst 5500, 5000, 8500, 6000)