Harini V
Customer service and operations | KYC Analyst | complaint quality checks | complaint handler
- Role
- Customer Service and Operation Analyst at NatWest Group
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Harini V
A retail banking professional with three years of experience spanning customer complaints management, KYC review, and credit card operations. Skilled in diagnosing and resolving customer issues across cards, payments, cheques, and general servicing. Adept at investigating cases, providing accurate resolutions, and ensuring compliance with regulatory and internal standards. Previously supported credit card onboarding by manually validating customer information and documentation. Known for strong attention to detail, clear communication, and a service-oriented approach. Seeking opportunities to contribute in customer operations, risk, or service excellence roles.
Experience
Customer Service and Operation Analyst
Dec 2022 — Present · Chennai, IN
Education
University of Madras
B. Com, Bank management
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