Harini Palugulla
Senior Technical Consultant @ACI Worldwide
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WORK HISTORY
Senior Technical Consultant @ACI Worldwide
As a senior technical consultant, I work with ACI clients and internal teams to analyze client’s business needs, integrate clients’ business strategies, and recommend appropriate information technology solutions utilizing ACI’s methodologies.Gain advanced technical knowledge and understanding of ACI RTPS (Real-time payment systems) product set and business knowledge.Guide customers with their implementation efforts as necessary to ensure successful product adoption.Guide customers on how to triage, how the system works, and support through all phases of product testing and deploymentsAnticipate the implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and contingencies.Identify information needed to clarify a risk or business situation, seek that information from appropriate sources, and use skillful questioning to draw out the information.Troubleshoot application issues, review logs, understand data/formats and workflows, replicate issues, follow up on cases, and provide status to clients regularly.Support ACI banking clients with SWIFT ISO and CHIPS ISO migration
EDUCATION
UMass Boston
Masters, Computer Science
Jawaharlal Nehru Technological University
B.Tech, Computer Science
ABOUT HARINI PALUGULLA
The intersection of business and technology is where innovation happens\" – Anonymous.As a Senior Technology Product Owner and Technical Consultant passionate about pushing boundaries, I thrive in the intersection of business and technology. With a career spanning 14+ years of visionary IT leadership, I bring a unique blend of technical expertise and business acumen to every project.With my deep expertise in Business Analysis, I am a master at shaping technology solutions that drive strategic initiatives for organizations. I excel at collaborating with colleagues from various lines of business, learning about their challenges and opportunities, and translating their requirements into high-quality technical solutions that optimize existing technology and identify new capabilities.Throughout my career, I have aligned business goals and IT strategy, serving as a strategic advisor to managers, colleagues, and clients. I have worked with some of the most extensive banking institutions and product companies, such as ACI Worldwide(Product company), Sivergate Bank, Truist Bank, American Express, and Finastra(Product company), and I have a deep understanding of banking ISO messages, including NACHA, PAIN, CAMT, SWIFT, FED, and have operated large-scale Java/J2EE distributed applications.What I bring to your organization: • Technical Expertise & Process Optimization: I have been a part of teams that redefined and optimized the product development process, including the creation of ‘as is’ and ‘to be’ workflows and developing technical stories that streamlined the development process.• Partnering To Implement Solutions to Meet the Needs of Modern Financial Institutions: I specialize in optimizing existing technology, defining and writing API specifications, and minimizing cost while maximizing benefit and risk analysis.• Senior Business Analyst specializing in Payments Engineering: Conceptualized comprehensive end-to-end test plans to deliver quality products. Implemented efficient processes for capturing and managing enterprise requirements on Azure DevOps, improving team members\' collaboration and communication.If you are interested in connecting and learning more about my work, please feel free to reach out.
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