Harini V

Assistant Director Delivery @Zaggle

Hyderabad, IN

Strong Understanding of Implementation methodologies (Both Agile & Waterfall model) and Project Management in a software company.• Having strong knowledge and awareness of relevant technologies and possessing the ability to work both strategically and tactically.• Responsible for leading, managing & motivating the team on Implementations, Onboarding of Clients, Service team who are playing a key role as a part of Deployments in meeting the Organization Revenue, Resource utilization, in delivering both Quality & Quantity of Implementations and meeting Customer satisfaction levels.• Leading and motivating the team whenever required by conducting ad-hoc reviews on Delivery & Operationally• Close watch on the Service levels in meeting the deliverables & the Client queries are answered in a timely manner.• Was part of the WAR room in making sure when there was challenge on the deliverable timelines due to unexpected team absence and technical issues.• Led the Delivery Team in effectively managing external Client and internal escalations to ensure high client satisfaction.

University of Bedfordshire

Master's Degree

Osmania University

Bachelor's Degree