Harini V
Associate Director - Delivery
- Role
- Assistant Director Delivery at Zaggle
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Harini V
Global Payroll Product Implementation Professional with 18+ years of experience, handling…
Experience
Assistant Director Delivery
Sep 2023 — Present · Hyderabad, IN
Strong Understanding of Implementation methodologies (Both Agile & Waterfall model) and Project Management in a software company.• Having strong knowledge and awareness of relevant technologies and possessing the ability to work both strategically and tactically.• Responsible for leading, managing & motivating the team on Implementations, Onboarding of Clients, Service team who are playing a key role as a part of Deployments in meeting the Organization Revenue, Resource utilization, in delivering both Quality & Quantity of Implementations and meeting Customer satisfaction levels.• Leading and motivating the team whenever required by conducting ad-hoc reviews on Delivery & Operationally• Close watch on the Service levels in meeting the deliverables & the Client queries are answered in a timely manner.• Was part of the WAR room in making sure when there was challenge on the deliverable timelines due to unexpected team absence and technical issues.• Led the Delivery Team in effectively managing external Client and internal escalations to ensure high client satisfaction.
Education
University of Bedfordshire
Master's Degree
2010 — 2012
Osmania University
Bachelor's Degree
1998 — 2001
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