Harini Elizabeth Karengala
Senior Tech Support Engineering Manager @Microsoft
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WORK HISTORY
Senior Tech Support Engineering Manager @Microsoft
Hyderabad, IN
EDUCATION
Kakatiya University
Bachelor’s Degree, Bachelor of computer applications
Osmania University
Master of Business Administration (MBA), Human Resources Management and Finance
SKILLS
ABOUT HARINI ELIZABETH KARENGALA
Service Delivery Leader with wealth of experience in Operations management, People Leadership, AWS and M365 Technical Support Management, Project and Program Management, E-commerce Risk Investigations, U.S Insurance Services, Banking and Mobile communication arenas.Proven experience of business innovation and establishing stellar customer service and operating models which led the trade from inception state to a steady state operations with robust quality models in the domains I led and executed.Had excelled at managing, guiding, coaching, training and leading global, cross-disciplinary operational and project teams, customer service professionals and executed in the areas of AI, Lean Six Sigma, PMI, BPI, developing operational efficiencies in the processes and quality improvement modelsCareer has equally spanned in initiating Intra-organizational efforts entailing BPI projects initiation to closure, Designing operational methodologies, heading Employee engagement and professional networking. Specialities:People Management, Technical Support Management,Strategic Leadership, Technology, Customer Success, Business and Operations Management, Piloting New Business Processes, Product strategy, BPO and ITES, Service Delivery Management, Business Transformation,Organizing Professional and Social networking events for large teams.
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