Harinder Singh Jaura
Associate Vice President, Customer Success and Professional Services @Wingify
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WORK HISTORY
Associate Vice President, Customer Success and Professional Services @Wingify
Spearheaded customer success strategies focused on value generation and proactive engagement, resulting in an increase in product adoption- Designed and implemented onboarding and adoption processes aligned with customers\' business objectives, decreasing time-to-value- Shifted the CSM team\'s focus to a value-driven mindset, fostering customer-centric activities and improving customer satisfaction- Developed collaborative success plans and roadmaps to enhance customer clarity and engagement, leading to an increase in customer engagement- Ensured alignment between company strategy and customer needs through cross-functional collaboration, directly influencing product roadmap decisions based on customer feedback- Scaled and managed the Customer Success and Services team, emphasizing business problem-solving through continuous optimization and process improvements- Drove improvement in gross revenue retention and net revenue retention, contributing to growth in overall revenue.
EDUCATION
Punjab Technical University
Master of Computer Applications (M.C.A.), Information Technology
A Pee Jay college of fine arts
Bachelor of Computer Application, Information Technology
SKILLS
ABOUT HARINDER SINGH JAURA
Executive CS leader with 13 years of experience building and scaling post-sales functions at a global SaaS company, growing Professional Services from 0 to a 20-person revenue-generating division. Sustaining 98%+ GRR across enterprise accounts through strategic initiatives. Proven ability to align Customer Success with Sales, Product, and C-suite priorities to drive NRR expansion, reduce churn, and accelerate time-to-value.
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