Harinder Singh Jaura

About Harinder Singh Jaura

Executive CS leader with 13 years of experience building and scaling post-sales functions at a global SaaS company, growing Professional Services from 0 to a 20-person revenue-generating division. Sustaining 98%+ GRR across enterprise accounts through strategic initiatives. Proven ability to align Customer Success with Sales, Product, and C-suite priorities to drive NRR expansion, reduce churn, and accelerate time-to-value.

Experience

1. Associate Vice President, Customer Success and Professional Services

   Wingify

   Oct 2023 — Present

   Spearheaded customer success strategies focused on value generation and proactive engagement, resulting in an increase in product adoption- Designed and implemented onboarding and adoption processes aligned with customers\' business objectives, decreasing time-to-value- Shifted the CSM team\'s focus to a value-driven mindset, fostering customer-centric activities and improving customer satisfaction- Developed collaborative success plans and roadmaps to enhance customer clarity and engagement, leading to an increase in customer engagement- Ensured alignment between company strategy and customer needs through cross-functional collaboration, directly influencing product roadmap decisions based on customer feedback- Scaled and managed the Customer Success and Services team, emphasizing business problem-solving through continuous optimization and process improvements- Drove improvement in gross revenue retention and net revenue retention, contributing to growth in overall revenue.

Education

• Punjab Technical University

  Master of Computer Applications (M.C.A.), Information Technology

  2010 — 2013

• A Pee Jay college of fine arts

  Bachelor of Computer Application, Information Technology

  2007 — 2010

Skills

• Javascript
• Customer Retention
• A/B Testing
• Product Analysis
• C
• Microsoft Office
• Team Management
• Technology Pre-Sales
• Customer Service
• Windows Platform
• Jquery
• Software Quality Assurance
• System Testing
• Unix
• Html
• Website Optimization
• Pre-Sales Technical Consulting
• Search Engine Optimization (SEO)
• Software Design
• Testing
• Visual Website Optimizer(Vwo)
• Research
• Visual Studio
• Conversion Optimization
• Manual Testing
• Product Support
• Web Services
• Customer Relationship Management (Crm)
• Customer Relations
• C++
• SEO
• Technical Support
• Software Engineering
• Vb.net
• Client Relations
• Data Analysis
• Client Services
• Linux
• Statistical Data Analysis